Project Management

Information Technology Infrastructure Library (ITIL)

Information Technology Infrastructure Library (ITIL)

$279.00 / Learner

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This ITIL Foundation course covers the IT Infrastructure Library best practices. ITIL is globally accepted as the most widely used best practices for IT service management. This course gives students the necessary knowledge to enter or enhance their career in project management or IT service management. Companies that use ITIL best practices range from the Fortune 500 market, Government, DOD, small businesses, and is used internationally. This course covers the 5 main concepts within ITIL: Service Strategy, Design, Transition, Operation and Continual Service Improvement.

Module 1: The ITIL Qualification Scheme
1.1 Intro
1.2 About Scheme
1.3 Levels Of Qualifications
1.4 Qualification Bodies
1.5 The ITIL Foundation Certifcation Stubble

Module 2: Introduction to Service Management
2.1 Service And Service Management ­Part 1
2.2 Service And Service Management ­Part 2
2.3 Service Management Processes­ Part 1
2.4 Service Management Processes­ Part 2
2.5 Service Management Best Practices And Summary

Module 3: ITIL and the Service Lifecycle
3.1 Service Management Practices
3.2 Why ITIL
3.3 The Service Lifecycle

Module 4: Service Strategy
4.1 Service Strategy Purpose And Objectives
4.2 Service Strategy Scope
4.3 Business Value Stubble
4.4 Key Principles ­Part 1
4.5 Key Principles­ Part 2
4.6 Service Stragey Processes

Module 5: Service Design
5.1 Service Design Purpose And Objectives
5.2 Scope Of Service Design
5.3 Business Value Service Design
5.4 Service Design Key Principles
5.5 Service Design Processes­ Part 1
5.6 Service Design Processes ­Part 2
5.7 Service Design Processes­ Part 3
5.8 Service Design Processes ­Part 4

Module 6: Service Transition
6.1 Service Transition Purpose And Objectives
6.2 Service Transition Scope And Business Value
6.3 Service Transition Key Principles
6.4 Service Transition Processes ­Part 1
6.5 Service Transition Processes­ Part 2
6.6 Service Transition Processes­ Part 3
6.7 Service Transition Processes­ Part 4

Module 7: Service Operation
7.1 Intro To Service Operation
7.2 Service Operation Basic Concepts
7.3 Service Operation Processes ­Part 1
7.4 Service Operation Processes­ Part 2
7.5 Service Operation Access Management
7.6 Service Operation Functions

Module 8: Continual Service Improvement
8.1 Continual Service Improvement Purpose Objectives And Scope
8.2 Continual Service Improvement Key Principles
8.3 Continual Service Improvement Processes

Module 9: Service Management Technology
9.1 SMT
9.2 SMT Service Automation
9.3 SMT Service Analytics
Module 10: How it all Fits Together
10.1 How It All Fits Together
10.2 Outro

With ITU's e-learning courses, certification has never been simpler!  You can be starting your IT career or taking your current IT skills to the next level in just a few short weeks. The ITU award winning learning courses give you all of the benefits of a live class at just a fraction of the cost. We’re so confident that our materials will produce results; we guarantee you’ll get certified on your FIRST attempt or your money back!  ITU’s courses include:

Expert Instructor-Led Training

ITU uses only the industry’s finest instructors in the IT industry. They have a minimum of 15 years real-world experience and are subject matter experts in their fields. Unlike a live class, you can fast-forward, repeat or rewind all your lectures. This creates a personal learning experience and gives you all the benefit of hands-on training with the flexibility of doing it around your schedule 24/7.

Visual Demonstrations & Multimedia Presentations

The courseware includes instructor-led demonstrations and visual presentations that allow students to develop their skills based on real world scenarios explained by the instructor.  ITU always focuses on real world scenarios and skill-set development.

Quizzes & Exam Simulators

ITU’s custom practice exams prepare you for your exams differently and more effectively than the traditional exam preps on the market. You will have practice quizzes after each module to ensure you are confident on the topic you have completed before proceeding. This will allow you to gauge your effectiveness before moving to the next module in your course. ITU Courses also include practice exams designed to replicate and mirror the environment in the testing center. These exams are on average 100 questions to ensure you are 100% prepared before taking your certification exam.

Flash Cards & Educational Games

ITU knows that education is not a one size fits all approach. Students learn in different ways through different tools. That is why we provide Flash Cards and Education Games throughout our courses. This will allow you to train in ways that keep you engaged and focused. Each course will have dozens of Flash Cards so you can sharpen your skill-sets throughout your training as well as educational games designed to make sure your retention level of the materials is extremely high.

Navigation & Controls

ITU’s self-paced training programs are designed in a modular fashion to allow you the flexibility to work with expert level instruction anytime 24/7. All courses are arranged in defined sections with navigation controls allowing you to control the pace of your training. This allows students to learn at their own pace around their schedule.


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