Customer Service Series

Summary:
This series is designed to help users create and maintain good customer services. Concepts covered include defining company-wide customer service and standards, strategies for effective communication, and effective problem resolution. The series also provides an overview of creating a customer service department that useful tools for providing excellent customer service.

Total Items: 5 Total Time: 23.00 hour(s) Subscription Term: 12 month(s)

Audience:

This series is for anyone who wants to learn about creating and maintaining good customer service.

Features:

  • Exercises that allow users to practice the application
  • A glossary
  • A file containing the text of the exercises
  • A Skill Assessment
 
 
 

Includes:
Customer Service Series: Defining Service
5.0 hour(s)
  
Customer Service Series: Communicating
6.0 hour(s)
  
Customer Service Series: Fixing Problems
4.0 hour(s)
  
Customer Service Series: Building a Department
4.0 hour(s)
  
Customer Service Series: Tools of the Trade
4.0 hour(s)
  
 
Call us today at 866-571-4859 or email info@evolveelearning.com to learn how we can help your employees enhance their skills to better serve your patients and customers.